Need a little clarity?

Orders are generally processed within 1 to 5 working days. Once your order has been dispatched, you will receive a confirmation email with the available shipping details.

Once your order is shipped, tracking information will be sent to the email address used at checkout. Please also check your spam or junk folder in case the email lands there.

If you entered the wrong delivery address, please contact us as soon as possible. We can only update the address if your order has not yet been processed or dispatched.

Returns may be accepted within 30 days of purchase. Items must be unused, in the same condition received, and returned in the original packaging. Some personal care items may not be eligible for return once opened.

If your item arrives damaged or faulty, please contact us with your order number and clear photos of the issue. Our team will review it and help with the next steps.

Product suitability can vary depending on your skin type, preferences, and routine. We recommend reviewing each product description carefully and patch testing skincare products before regular use.

Start by choosing the collection that matches your goal, whether that is skincare, fragrance, beauty tools, or recovery and wellness. Each product page includes details to help you shop with more confidence.

You may request cancellation shortly after placing your order. If the order has already been processed, packed, or shipped, cancellation may no longer be possible.

You can reach us through the contact page on our website. Please include your order number when asking about an existing order so we can assist you faster.