Refund policy

30-day returns

You can request a return within 30 days of delivery. To start a return, email contact@vellunacare.com with your order number.

What can be returned

Items must be unopened and unused, in the same condition you received them, and in their original packaging. Proof of purchase is required.

What can't be returned

• Opened or used items
• Items marked final sale

Return shipping

The customer is responsible for return shipping costs. We will send return instructions after your request is approved.

Refunds

Once we receive and inspect your return, we will issue a refund to your original payment method within 5 business days. Your bank or card issuer may take additional time to post it.

Damaged, defective or lost orders

If your order arrives damaged or defective, or is lost in transit, email contact@vellunacare.com with your order number and photos. We will replace the item or issue a refund. These cases are not subject to the unopened requirement.