Shipping policy
Where we ship
We currently ship to addresses in the United States.
Processing time
All orders are processed within 1 to 3 business days. Orders are not shipped or delivered on weekends or public holidays. During periods of high order volume, processing may take slightly longer. If there is a significant delay, we will notify you by email.
Delivery time
Estimated delivery is 7 to 12 business days after your order has been dispatched. Delivery times are estimates, not guarantees, and may vary with your location, weather or carrier delays.
Shipping rates
- Free standard shipping on US orders over $65
- $4.99 standard shipping on orders under $65
Order tracking
Once your order ships, you will receive a confirmation email with your tracking number. Tracking usually becomes active within 24 to 48 hours. You can also check status on our Track Order page.
Damaged or lost orders
If your order arrives damaged or is lost in transit, email contact@vellunacare.com with your order number and photos, and we will replace it or issue a refund.